Saturday, July 12, 2008

Yes you can get visitor information through the mall entrance

Yes, you should be able to get into the Charlottesville Albemarle Convention & Visitors Bureau through the doors on the east end of downtown mall whenever it is open. I am delighted that the city took my concern (see previous blog entry) expressed to city council about these doors being blocked by the Charlottesville Pavilion fencing on Saturday afternoon July 5 when we had lots of visitors in town - even though the Visitors Bureau was still open for another hour and the Pavilion concert wasn't to begin until later that evening.

I presented my concerns on Monday, July 7 during 'Matters from the Public' and got an email from Aubrey Watts, Charlottesville's Director of Economic Development on Friday, June 11 stating that he met with Pavilion staff, Convention & Visitors Bureau leadership, and Transit Center staff to discuss the matter. The email stated that the door to the Convention & Visitors Bureau "must be accessible whenever they have the CVB office open." In addition, the policy is that "they must open the area anytime a person with the need to use the elevator request it."

I thank Aubrey Watts for addressing this concern so promptly and ensuring that all of the groups involved had a clear understanding of the access policy for the future. I wasn't aware of the elevator access policy, so I even learned something new from this conversation.

Many people still believe that "you can't fight City Hall," but I find that you can bring a concern to the city leadership and if you present a clear argument for action on their part you can get a prompt and positive response. With interaction like this, there is really no need to even consider needing to fight City Hall."

Graphic: Logo of the Charlottesville Albemarle Convention & Visitors Bureau

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